Terms of Service

1. Overview

CaseBench provides a manual and technology-assisted matching service connecting:

• Clinicians & dental practices
• Dental labs
• Certified treatment planners
• CAD/CAM designers
• Manufacturers

CaseBench is not a medical provider, does not offer clinical advice, and does not assume responsibility for treatment outcomes.

The Platform currently provides:

• Manual matching between users
• Secure case sharing
• File exchange
• Communication support
• Optional use of third-party CAD software
• Experimental workflow tools

2. Eligibility

You may use the Platform only if you:

• Are legally able to enter into contracts in your country
• Are appropriately licensed (clinicians) or qualified (planners/designers)
• Comply with all applicable dental/medical regulations in your region
• Do not use the Platform to bypass regulatory requirements

We may suspend or remove users for non-compliance.

3. Nature of the Service

CaseBench is a marketplace and workflow facilitator, not a clinical service provider. We do not:

• Provide orthodontic or dental treatment
• Verify clinical accuracy of submitted designs
• Supervise patient care
• Act as manufacturer of record

Users remain fully responsible for:

• Clinical decisions
• Patient consent
• Regulatory compliance
• Quality of provided plans/models/files
• Manufacturing safety

4. User Responsibilities

Clinicians & Labs

You agree to:

• Ensure proper patient consent before uploading files
• Verify the accuracy and safety of all submitted designs
• Follow local and national regulations relating to medical devices
• Maintain responsibility for treatment outcomes

Planners & Designers

You agree to:

• Provide designs that meet professional standards
• Only work within your training and competence
• Maintain all necessary software licences
• Follow all regulatory requirements in your region

Manufacturers

You agree to:

• Produce devices that comply with local regulatory requirements
• Validate and verify all design files before manufacturing
• Retain responsibility as manufacturer of record

5. Support Access to Your Account

You acknowledge and agree that authorized CaseBench platform administrators may temporarily access your account, and view it as you would see it, in order to provide support, investigate and resolve reported issues, maintain the security and integrity of the platform, and enforce these Terms. During support access, administrators may view information in your account, including case data and files, and may take actions within your account where needed to diagnose or fix a problem.

Support access is limited to authorized administrators bound by confidentiality obligations, is time-limited, requires a recorded reason, and is logged. We will not use support access for any purpose other than those described above. Further details are set out in our Privacy Policy and, for customers handling patient data, our Data Processing Agreement.

If you are an organization account holder, you confirm that you have the authority to agree to support access on behalf of your organization and its users.

6. Payments

During the initial launch period:

• Matching may be free or subject to pilot pricing
• Future fees (e.g., 12% service fee) may apply
• CaseBench may test optional subscription tiers

Any fees will be communicated before charging.

7. Third-Party Tools & Integrations

The Platform may connect users to third-party software (e.g., CAD tools, AI tools, cloud storage).

CaseBench:

• Does not own these tools
• Does not guarantee their performance
• Is not responsible for costs associated with them

8. Intellectual Property

• Clinicians/labs own patient data
• Planners/designers own their design process and methodology
• CaseBench owns the Platform, matching algorithms, and workflow IP
• Users grant us a licence to use anonymised data to improve the Platform

9. Prohibited Use

You must not:

• Upload patient data without consent
• Reproduce or share other users' confidential information
• Misrepresent your skills, qualifications, or identity
• Upload malicious files
• Attempt to reverse-engineer the Platform

10. Limitation of Liability

To the maximum extent permitted by law:

• CaseBench is not liable for treatment outcomes, clinical decisions, design accuracy, manufacturing errors, or regulatory compliance failures.
• CaseBench provides the Platform "as-is" without guarantees.
• Our total liability is limited to the fees paid in the past 12 months (if any).

11. Suspension or Termination

We may suspend or terminate accounts that:

• Violate these Terms
• Breach laws or ethical standards
• Present clinical risk
• Misuse the Platform

You may stop using the Platform at any time.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Disputes will be resolved through good-faith negotiation before legal action. Any legal proceedings shall be brought in the state or federal courts located in Delaware.

13. Updates

We may update these Terms as we expand the Platform. Changes will be posted on the website with a new effective date.