Seller / Provider Agreement

1. Nature of the Relationship

You are an independent contractor, not an employee, partner, agent, or representative of CaseBench.

You provide services using your own skills, tools, methods, and professional judgment.

You are responsible for:

• Your local licences and professional compliance
• Your equipment, tools, and software
• Your taxes
• Your insurance
• Your own business operations

CaseBench is a platform, not your employer. You may work with other clients or platforms freely.

2. Services You May Provide

This Agreement applies to all services offered on the supply side of the platform, including but not limited to:

Digital Design & CAD/CAM Services

• Clear aligner treatment planning
• Orthodontic setups & staging
• Retainer setups
• Aligner attachment design
• 3D modelling
• Dental arch reshaping
• Crown & bridge design
• Veneer/wax-up design
• Surgical guide design
• Implant planning (non-diagnostic)
• Occlusal guard design
• Any dental CAD/CAM design service

Manufacturing & Production

• Clear aligner manufacturing
• 3D printing (models, trays, appliances)
• Trimming, finishing, or packaging services
• Appliance fabrication (orthodontic or dental)
• Retainer manufacturing
• Any form of lab-related or physical production

White-label or Outsourced Services

• Labs selling work under their own or others' branding
• Manufacturers fulfilling digital designs
• B2B2B or B2B2C work

AI-assisted Services

• Model segmentation
• Auto-setup generation
• Tooth movement simulation
• Risk scoring or aligner optimisation
• Any automated or semi-automated digital service

Specialist Consulting

• Digital workflow consulting
• Complex case review
• Support and troubleshooting
• Training or continuing education

This Agreement governs all of the above and future Seller categories.

3. Professional Responsibilities of Providers

3.1 Legal & Regulatory Compliance

You confirm that you:

• Hold all licences, certifications, or qualifications required in your region
• Comply with all relevant dental, medical device, and privacy regulations
• Provide services only within your legal and professional scope
• Follow manufacturing regulations (if producing physical appliances)

CaseBench does not verify or guarantee your qualifications; you must maintain them.

3.2 Quality Standards

You agree to:

• Deliver work that meets industry standards
• Review prescriptions, case notes, and clinician instructions carefully
• Provide designs that are clinically safe and biomechanically appropriate
• Avoid unsafe, misleading, or negligent work
• Maintain performance metrics (SLA, revision rate, quality score, etc.)

3.3 Communication

You agree to:

• Respond within reasonable timeframes
• Maintain professionalism in all interactions
• Request clarification when instructions are unclear
• Escalate concerns about clinical risks promptly

4. Platform Use & Data Handling

4.1 Confidentiality & Data Protection

You must protect:

• Patient data
• Case files
• Designs and prescriptions
• Business information of clients
• Other providers' information
• CaseBench's proprietary workflows

4.2 Patient Data Responsibilities

You must:

• Only use patient data for the specific case you are assigned
• Store it securely
• Not share it externally
• Delete it when the case is completed unless legally required to retain it

4.3 Compliance With Laws

You must follow:

• CaseBench Terms of Service
• CaseBench Privacy Policy
• CaseBench Data Processing Agreement
• Local privacy laws (GDPR, CCPA/CPRA, PIPEDA, APAC laws, etc.)

5. Fees, Payments, and Platform Commissions

5.1 Provider Earnings

Your earnings depend on:

• Your service prices (if configurable)
• CaseBench commission or platform fees
• Volume or quality-based incentives (if applicable)
• Settled payments from the purchasing clinic/lab

5.2 Payment Terms

• Payments are made via the platform's payment processor
• You are responsible for providing accurate payout information
• You are responsible for all taxes and reporting

CaseBench may withhold payouts for:

• Fraud investigation
• Disputes
• Breach of this Agreement

6. Intellectual Property

6.1 Provider's IP

You retain ownership of:

• Your design methodologies & workflows
• Trade secrets and professional know-how
• Your internal processes and techniques

6.2 Ownership of Deliverables

Once delivered and approved:

• The client owns the final output (e.g., STL, CAD, setup files)
• You retain ownership of the underlying method, not the result

6.3 CaseBench IP

CaseBench owns:

• Platform technology
• Algorithms
• Branding
• Workflows and dashboards
• UX/UI and operational tools

6.4 Data Usage

You grant CaseBench a licence to use anonymised and aggregated data to:

• Improve workflows
• Train AI-related features
• Maintain quality systems
• Benchmark provider performance

CaseBench does not sell Personal Data.

7. Non-Solicitation & Non-Circumvention

7.1 No Bypassing the Platform

You agree not to:

• Contact CaseBench clients outside the platform
• Accept work from platform clients off-platform
• Circumvent CaseBench fees
• Encourage clients to move cases away from CaseBench

Violations may result in suspension or removal.

7.2 No Interference

You may not:

• Disparage CaseBench or its users
• Interfere with platform ratings, reviews, or matching
• Misrepresent competitors' services

8. Performance Evaluation & Certification

CaseBench may evaluate Sellers based on:

• SLA compliance
• Revision rates
• Quality audits
• Communication standards
• Client feedback
• Case outcomes (non-clinical metrics)

CaseBench may modify:

• Visibility in search or matching
• Certification tier
• Case volume
• Access to advanced features

9. Termination

9.1 By CaseBench

CaseBench may suspend or terminate your account immediately if:

• You violate this Agreement
• You perform unsafe or negligent work
• You breach data or privacy rules
• You attempt circumvention
• You act unprofessionally

9.2 By Provider

You may close your account at any time.

9.3 Effect of Termination

Upon termination:

• Platform access ends
• You must delete all patient data
• You are paid only for completed, approved work
• CaseBench may retain anonymised data for analytics

10. Limitation of Liability

To the fullest extent allowed by law:

• CaseBench is not liable for clinical outcomes, manufacturing errors, or case results
• CaseBench does not guarantee any earnings or case volume
• CaseBench is not responsible for errors in third-party CAD tools or manufacturing equipment
• Total liability is limited to the platform fees paid by you in the last 12 months

Indemnity

You agree to indemnify CaseBench for claims arising from:

• Your work or services
• Clinical or manufacturing decisions
• Regulatory violations
• Data breaches caused by your systems
• Misuse of the platform

11. Governing Law

This Agreement is governed by the laws of the State of Delaware, USA, unless superseded by mandatory local law.

12. Acceptance

By:

• Creating a Seller/Provider account
• Checking "I agree to the Seller Agreement"
• Offering services on CaseBench
• Delivering designs, plans, or products

You confirm that:

• You understand and agree to this Agreement
• You act as an independent contractor
• You accept all responsibility for your work
• You are authorised to provide services in your region